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Customer Support & Back
Office
| “The workforce in Metro Orlando is excellent; we have no
need to look outside the region for employees. We can fill 100
percent of our positions at all levels from the call center to
upper level management. The availability of so many educational
institutions is key to us being here.” |
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— Brenda Palmieri
recruiting manager, Convergys
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As the leading worldwide tourist destination, Metro Orlando has
long cultivated a reputation for customer service excellence.
Drawing in part on workforce skills honed through the local
hospitality industry, customer service/contact centers serving a
variety of fields from financial services to software development
to insurance have proliferated in the region.
Approximately 65 call centers, shared services centers,
fulfillment centers and vacation reservation centers are located in
the Metro Orlando region. These companies collectively employ an
estimated 36,000.
Located in the heart of the Florida High Tech Corridor, Metro
Orlando offers an environment rich with technology education
programs, leading-edge research initiatives and vocational training
efforts, which continually augment the region’s knowledge base. As
a result, customer service/contact centers benefit from an employee
pool experienced in a wide range of business areas. Combined with
community dedication to advancing this sector, the region provides
the industry unmatched opportunity for growth and success.
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