| “The
workforce in Metro Orlando is excellent; we have no need to look outside
the region for employees. We can fill 100 percent of our positions
at all levels from the call center to upper level management. The
availability of so many educational institutions is key to us being
here.” |
| —
Brenda Palmieri, Recruiting Manager, Convergys |
As a top worldwide
tourist destination, Metro Orlando has long cultivated a reputation for
customer service excellence. Drawing in part on workforce skills honed
through the local hospitality industry, customer service/contact centers
serving a variety of fields from financial services to software development
to insurance have proliferated in the region.
Approximately 90 call
centers, shared services centers, fulfillment centers and vacation reservation
centers are located in the Metro Orlando region. These companies collectively
employ an estimated 36,000.
Located in
the heart of the Florida High Tech Corridor, Metro Orlando offers an environment
rich with technology education programs, leading-edge research initiatives
and vocational training efforts, which continually augment the region’s
knowledge base. As a result, customer service/contact centers benefit
from an employee pool experienced in a wide-range of business areas. Combined
with community dedication to advancing this sector in Metro Orlando, the
region provides the industry unmatched opportunity for growth and success.
| For
a printable version of the information and articles related
to this industry sector, click below. |
|
Customer
Support & Back Office Brief |
 |
"Bank
On It" - Article from Texture magazine, Vol 3 Issue 2 2006 |
|
